We hope your goods reach you in perfect condition. We have a returns policy if the goods are damaged in transit or are faulty. If this is the case, please contact us immediately by phone, fax or e-mail making sure you quote the order number and we will advise you what to do. Please retain the goods and their original packaging as you may be asked to return them to us.
Please pack returned goods with care and send them by Royal Mail Special Delivery or an equivalent postal service, which provides adequate insurance to cover the value of the item and requires a signature on receipt. It is imperative that you use the correct postal service when returning goods to us, as we cannot be held responsible for any items returned to us that are lost in transit. If sending from overseas outside the EU Europe please mark on your declaration 'Returned for repair' or 'Returned for refund'. If a description of the item is require please write 'Fashion Accessory' as not to raise awareness to the contents enclosed.
We will carefully examine the returned goods. If the goods are faulty or an incorrect item has been supplied or they have been damaged in transit, we will replace the item or refund the cost, including postage, provided you have notified us within a reasonable time of receiving it. For hygiene reasons we cannot always replace earrings, this is at the discretion of the management.
You can return your order if you change your mind, provided you do this within 7 working days of receiving your jewellery. Please notify us immediately by telephone or e-mail if you decide to cancel your order, making sure you quote the order number. (This does not apply to goods made to your specification e.g. in non-standard enamel colours or special metals).
We accept no responsibility for damage or injury caused by our goods if they are worn incorrectly or if they have been altered in any way after the date of purchase.